At Figs And LU, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, place an order, or contact us.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • · Full name
  • · Contact number
  • · Email address
  • · Delivery or event address
  • · Event details and order preferences
  • · Payment information (processed securely via third-party payment providers)

We only collect information that is necessary to provide our catering services.

2. How We Use Your Information

Your information is used to:

  • · Process and confirm your orders
  • · Communicate with you about bookings and enquiries
  • · Arrange delivery or event setup
  • · Provide customer support
  • · Improve our services and offerings
  • · Send important updates related to your order

We do not sell or rent your personal information to any third parties.

3. Data Protection & Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, or disclosure.

  • · Sensitive payment information is handled by secure third-party payment processors
  • · Access to customer data is restricted to authorised team members only

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We may share your information only when necessary:

  • · With delivery partners (to fulfil your order)
  • · With payment providers (to process transactions securely)
  • · When required by law or legal obligation

We ensure all third parties handle your data responsibly.

5. Cookies & Website Tracking

If you use our website, we may use cookies or similar technologies to:

  • · Improve website performance
  • · Understand user behaviour
  • · Enhance your browsing experience

You can disable cookies in your browser settings if you prefer.

6. Data Retention

We keep your personal information only for as long as necessary to:

  • · Complete your order
  • · Maintain business records
  • · Comply with legal or accounting requirements

After this period, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • · Request access to your personal data
  • · Request correction of inaccurate information
  • · Request deletion of your data (where legally possible)
  • · Opt out of marketing communications at any time

To make a request, please contact us directly.

8. Third-Party Links

Our website may include links to third-party platforms (such as social media or payment providers). We are not responsible for the privacy practices of these external websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us directly.