Cancellations (Catering Orders)

  • Cancellations made more than 48 hours before delivery → Full refund
  • Cancellations made within 48 hours → Non-refundable

This is due to preparation, ingredient sourcing, and scheduling commitments.

Grazing Tables & Events

  • Bookings confirmed with a 20% deposit
  • Cancellations made within 7 days of event date → Non-refundable total invoice amount

Once production begins, costs are locked in and cannot be reversed.

Order Amendments

Changes to orders must be requested at least 48 hours in advance.
Changes are subject to availability.

If changes cannot be fulfilled, we may offer:

  • Store credit (valid 3 months)
  • Alternative menu adjustments

Refund Method

Approved refunds are processed via original payment method within a reasonable timeframe (depending on bank/payment provider).

Non-Refundable Situations

Refunds will NOT be issued for:

  • Incorrect order details provided by customer
  • Late cancellations
  • Event no-shows
  • Food quality issues after delivery