Grazing Table T & C    

Delivery & Set-Up (Bump In)

To ensure a seamless setup, the designated table/space must be cleared, accessible and ready prior to our arrival. Delays in access or preparation may impact setup timing. Grazing tables are styled and ready approximately 30 minutes prior to guest arrival, unless otherwise agreed.
For bookings that include canapés or waitstaff, my team may remain on-site for preparation and/or service for the duration of the event, as outlined in your quote.

Equipment & Returns

All platters, serving ware, props and styling items remain the property of Figs & Lu Catering (formerly La Paparedda Catering).

For grazing tables and styled setups, we offer a Bump Out Service, where all equipment is left in place for your continued enjoyment. We will return the following day (or at a pre-arranged time) to collect all items, including florals. platters, stands and serving ware.

Where bump out is not applicable, all items must be returned within 3 days of your event, unless otherwise agreed. We kindly ask that all items are washed and ready for collection at the scheduled time. Tablecloths do not require washing — simply shaking off any excess is sufficient.
Please note, any items that are missing, damaged or returned in excessively dirty condition may incur a replacement or cleaning fee.

Minimum Spend / Guest Numbers

Minimum spend or guest requirements may apply depending on the style of service, location and event date. These will be outlined in your quote. Final guest numbers must be confirmed 7 days prior to the event, as specified in your booking. Once confirmed, numbers cannot be reduced

Weather (Outdoor Events)

For outdoor events, a suitable weather contingency plan must be in place. This may include adequate cover, shelter or an indoor backup option. Figs & Lu Catering reserves the right to modify, relocate or adjust the setup if weather conditions pose a risk to food quality, equipment or staff safety.

Weather (Outdoor Events)

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Payment Methods

We accept payment via bank transfer, cash and credit card.

Please note:

Domestic cards incur a fee of 2% + $0.30 per transaction
International cards incur a fee of 3.4% + $0.30 per transaction

Cancellations

All cancellations must be made in writing to Figs & Lu Catering.
Cancellations made within 7 days of your event will result in the total invoice amount being non-refundable.

Booking Confirmation

Your booking is confirmed upon acceptance of the quote and payment of a 20% deposit. By proceeding, you acknowledge and agree to these Terms & Conditions.

Canapes / Graze Boxes T&C      

By placing an order with Figs & Lu Catering, you acknowledge and agree to the following Terms and Conditions.

1. Ordering

All online orders must be placed with a minimum of 48 hours’ notice prior to the nominated delivery date and time.
Orders are only confirmed upon receipt of full payment.
It is the customer’s responsibility to ensure all order details, including delivery address, date, and time, are accurate at the time of purchase.

2. Delivery

Delivery is available within a 45km radius of Haberfield, NSW only. Orders outside of this service area cannot be accommodated.
Complimentary delivery is available within a 5km radius of Haberfield, NSW.

For deliveries beyond 5km, a delivery fee of $7 per additional 5km will apply.

Orders totalling $180 or more qualify for complimentary delivery within the service area.
All delivery timeframes are provided as estimates only. While every effort is made to ensure punctual delivery, Figs & Lu Catering accepts no liability for delays caused by traffic, weather, or other unforeseen circumstances.

3. Cancellations & Refunds

Cancellations made more than 48 hours prior to the scheduled delivery time are eligible for a full refund.
Cancellations made within 48 hours of delivery are strictly non-refundable, as preparation and procurement will have commenced

4. Changes to Orders

Any amendments to orders must be requested at least 48 hours prior to the scheduled delivery time and are subject to availability.
All cancellations or amendments must be submitted in writing to hi@figsandlucatering.com.au
.
Where requested changes cannot be accommodated, a store credit may be issued at the sole discretion of Figs & Lu Catering.
Any approved credit will remain valid for a period of 3 months from the date of issue.

5. Product & Availability

All menus are seasonal and subject to availability.
Figs & Lu Catering reserves the right to substitute items with products of equal or greater value should supply or seasonal variation require it.
All products are prepared fresh to order and are intended for immediate consumption.

6. Allergies & Dietary Requirements

Whilst all reasonable care is taken, all food is prepared in a kitchen that handles allergens including, but not limited to, nuts, dairy, gluten, seafood, and eggs.
It is the customer’s responsibility to disclose any allergies or dietary requirements at the time of ordering. Figs & Lu Catering cannot guarantee an allergen-free environment.

7. Contact

For all enquiries relating to your order, please contact us at hi@figsandlucatering.com.au

Food Quality & Handling

  • All products are prepared fresh using high-quality ingredients.
  • We are not responsible for food quality once items have been delivered and not stored
  • correctly.
  • Clients are responsible for following safe storage and consumption guidelines.

8. Pricing & Menu Items

  • Prices are subject to change without prior notice.
  • Menu items may vary depending on seasonal availability and ingredient sourcing.
  • We reserve the right to substitute items with equal or higher quality alternatives if required.

9. Event Responsibility

  • Once food is delivered or collected, Figs And LU is not responsible for damage, loss, or mishandling of products.